FREE SHIPPING: For the month of November all of our jewelry in our online store will be shipped free of charge. In this way you can get your gifts to your recipients at a substantial savings.
A THANK YOU TO OUR LOYAL FANS: From November 1-15 all those on our mailing list will be able to use a single use coupon code for an additional 10% percent savings on any order or combined order. The discount code will be emailed prior to November 1st. When using the Discount Code: If you choose you can ship multiple items to one address and all items will fall under the 10% percent code.
WE TRY TO SHIP PROMPTLY AFTER RECEIVING YOUR ORDER SO PLEASE SPECIFY IF YOUR ORDER IS A HOLIDAY ORDER OR NOT:
HOLIDAY SHIPPING for HANUKKAH: For East of the Rocky Mountain destinations we would like to ship by Dec 5. For West of the Rocky Mountain destinations we would like to ship by Dec 4.
HOLIDAY SHIPPING for CHRISTMAS: For East of the Rocky Mountain destinations we would like to ship by Dec 8. For West of the Rocky Mountain destinations we would like to ship by Dec 4.
Be sure to include any gift Message with each order.
Your order will be shipped in a gift box.
Do you want a message included? Please write the information in the message box when ordering.
When you are unsure you can always send a Gift Card. Please see the tab in the Menu
PAYING BY CREDIT CARD
We use Square as our credit card processor which is easy and secure and allows for a tax exempt sale.
We ship via the United States Postal Service only to locations within the United States.
All items will have tracking and you will receive the tracking number upon shipping..
If you have a particularly vulnerable mail box please let us know.
For security: We may be shipping certain items of higher value requiring a authorized signature on your end and will discuss this when you place the order. WIth secured mail boxes it may not be needed. We can get that information from you when your order is processed.
Can I return an item?
If for any reason you would like to return your unworn item in its original condition PLEASE CONTACT US FIRST via email within 7 days of receipt and we can begin the process with you.
Returning items after 7 days if ordered as gifts: Just let us know if this is the case.
Refunds will be issued for items under $500 and in the form of original method of payment, less shipping if charged. Buyer is responsible for return shipping.
Items over $500 will receive a store credit.
For items over $200.00 that were shipped free to you at our cost: Refund amount will be in the form of original method of payment, less our shipping costs. Buyer is responsible for return shipping.
Exceptions: If you are returning an item and you feel the fault is with us or the product that fee can be waived. Let's discuss this at the time of return.
We want you to be satisfied with your item and not fret over returns! Customer satisfaction is everything in our business.
PLEASE NOTE: Your return credit will be processed when we receive the item therefore it is imperative for your protection that on higher priced items you ship your return insured and with an authorized signature needed on our end for either Ron Cravens or Rose Cravens.